Support

Support for GFI MAX Products can be obtained in various ways:

Dashboard

The easiest way to report an issue is to use the option in the MAX Remote Management Dashboard. To use this option, select the option “Help -> Request Help” available in the Dashboard top menu.

Phone

You can phone us from 9 AM to 11 PM GMT / 4 AM to 6 PM EST.

• United Kingdom: +44 (0) 1382 309040
• United States and Canada: 1-855-832-6434

Online

• GFI Forums: http://forums.gfi.com
• Support Request Form: http://support.gfi.com/Support/supportrequest.aspx?lcode=en

Through the Console

GFI MAX RemoteManagement

• Click the Help menu
• Click Request Help

• A form will appear. Enter the details of the issue you are experiencing and click OK when finished. A case will automatically be generated with GFI Support based upon the information you entered.

GFI MAX MailProtection

• Users with Domain level or higher access can obtain support information through the Support tab of the console.

If you log a case using any of the methods above, a confirmation email will be automatically sent that we received your enquiry together with the support case reference number.