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Support for GFI MAX Products can be obtained in various ways:


The easiest way to report an issue is to use the option in the GFI MAX Remote Management Dashboard. To use this option, select the option “Help -> Request Help” available in the Dashboard top menu.


You can phone us from 9 AM to 11 PM GMT / 4 AM to 6 PM EST.

  • United Kingdom: +44 (0) 1382 309040
  • United States and Canada: 1-855-832-6434


Through the Console

GFI MAX RemoteManagement

  • Click the Help menu
  • Click Request Help

         Request Help

  • A form will appear. Enter the details of the issue you are experiencing and click OK when finished. A case will automatically be generated with GFI Support based upon the information you entered.

GFI MAX MailProtection

  • Users with Domain level or higher access can obtain support information through the Support tab of the console.

        Support Link

If you log a case using any of the methods above, a confirmation email will be automatically sent that we received your enquiry together with the support case reference number.

GFI Knowledge Base

The GFI Knowledge Base is where you'll find a raft of questions and answers about all things GFI-related.