GFI MAX ServiceDesk provides MSPs just like you with the ability to deliver a superior customer service and boost productivity. A powerful help desk tool that streamlines your support processes, GFI MAX ServiceDesk helps solve customer problems quicker - leaving you to focus on running your business, not your support team.
No more frustrated customers, no more stressed Support staff!
Change your model for helpdesk support - that old way of doing things that needs substantial investment, never-ending and expensive upkeep and ongoing investment in support staff is no longer relevant. Take the pain-free option! Improve customer experience and enhance your operational processes across all areas with full support service management and delivery, anytime, anywhere.
Streamline support with your own business needs
- Provides a single point of contact for customers seeking help for IT issues
- Offers multi-channel engagement and support - converts Twitter messages to tickets, route email to service desk...and provides a self-service front end
- There's no maintenance or admin overheads - updates automatically to latest versions
- ...and it's scalable - so as your business grows, ServiceDesk grows with you!
- Handles multiple accounts - so you don't have to juggle endless pieces of software
- Keeps track of incoming help requests - prioritizes tickets and progresses requests to the appropriate support team
- Reduces incoming tickets by providing an effective self-service support portal - an awesome resource that your customers will love!
- Robust, real-time reporting - from ticket volumes to response times
- Data analysis - ticket volumes, status, response times
Support your business growth!
GFI MAX ServiceDesk lets you do all these things you need to do to make first-class customer support a reality - no more worrying about lost business, no more lying awake thinking about support costs . Keep your customers happy, streamline processes within your support team and start resolving issues FAST.