Seeing the difference our software makes to our customers' businesses is what gets us out of bed in the morning. We eat, drink and sleep MSP software and we love it.
We know what it’s like to be you and what you go through every day. We were you just a few years back. This means we can better understand your challenges and deliver great software that’s designed specifically for MSP’s - that means today over 10,000 IT Support companies like yours trust us to help them power their business forward to success and that number just keeps growing.
Where we came from
We started out in 2003 as HoundDog Technology. Today we may be bigger but as we’ve grown we’ve stayed true to our beliefs to give you software that helps your business grow. Our revolutionary product and a way of thinking completely turned RMM software on its head - with no lock-in, no contract, a pay-as-you-go pricing model and software that cost just pennies per day to use.
In 2009, we became part of GFI Software and since then we haven't stopped investing in our products and developing our local support.
MSP and only MSP
We’ve made sure though that as we’ve grown we’ve not lost sight of what’s important and we're just as passionate now about what we do and how we do it. We believe that our customers should be:
- always getting the best
- only paying for what they use
- free to walk away any time
It keeps us on our toes and keeps us focused on what’s important to you because we know we have to earn your business every single month.
We think differently
We think as though we are part of our customers’ businesses, not just a faceless software company that takes your money and runs. Every single person here believes we should do whatever it takes, whatever conventions need broken, whatever fights it may cause - as long as MSP’s get truly great software that’s designed around them and helps them to grow.
Software that just gets better
Although we think MAX is awesome, the job is never done. Every day we are working tirelessly to make MAX even better and useful to you. As our software is hosted the overhead to you is low. You get all the updates automatically, so when we add new features and functions, you get them without lifting a finger or opening your wallet.
We are also good listeners. We offer many ways for you to tell us what you need us to do better encouraging you to get actively involved in shaping how the product changes. That way we focus on what you need to make your business better.